App Support
Published:
Support is available for StudentHub, Agovia, and Chacha Markets.
Contact
Email: borderlessbrilliance@gmail.com
When contacting us, include:
- the app name;
- a short description of the issue;
- the device and operating-system version, if relevant;
- the approximate date and time of the problem; and
- screenshots that do not reveal passwords, payment credentials, verification codes, or other sensitive information.
Account and privacy requests
- For account deletion, use our Account Deletion page.
- For privacy questions or requests, email borderlessbrilliance@gmail.com.
- For suspected unauthorized access, use the subject
Urgent Account Security.
Payments and transactions
For payment or transaction support, include the app name and the provider transaction reference shown in your receipt. Do not send full card numbers, mobile-money PINs, passwords, or one-time codes.
Payment processing may be provided by Stripe, Flutterwave, or MTN MoMo. Some disputes or refunds may also require action through the applicable provider.
Safety and prohibited content
To report fraud, harassment, exploitation, dangerous listings, intellectual-property concerns, or other prohibited content, email us with:
- the app name;
- the username, listing, transaction, or content involved;
- a concise explanation; and
- relevant non-sensitive evidence.
For an immediate threat or emergency, contact local emergency services or law enforcement. Email support is not an emergency service.
Chacha Markets
Chacha Markets launches as a simulation using free, non-purchasable, non-redeemable credits. It offers no prizes, deposits, withdrawals, payouts, or real-money wagering. Report any screen that suggests otherwise.