Delete Your Account

You may request deletion of your StudentHub, Agovia, or Chacha Markets account and associated personal information.

Current deletion method

Email borderlessbrilliance@gmail.com from the email address associated with your account.

Use the subject:

Account Deletion Request

Include:

1. The app name: StudentHub, Agovia, or Chacha Markets.
2. The email address associated with the account.
3. A clear statement that you want the account deleted.
4. If requesting deletion for a child or another person, your relationship to that person and information reasonably necessary to verify your authority.

Do not email your password, payment credentials, verification code, government identification, or other unnecessary sensitive information.

What happens next

1. We will acknowledge the request and may ask for limited information to verify account ownership.
2. We will review unresolved transactions, disputes, safety reports, or legal retention requirements.
3. After verification, we aim to delete or de-identify ordinary active account data within 30 days.
4. We will confirm completion or explain any information that must temporarily be retained.

Information deleted or de-identified

Depending on the app and your activity, deletion generally covers:

• account profile and login access;
• contact and academic-verification information;
• private preferences and account settings;
• simulation balances and positions where deletion is not restricted by integrity or legal requirements; and
• other personal information that is not required for an unresolved transaction or lawful retention.

Public content, ratings, transaction records, or audit entries may be removed, de-identified, or retained in limited form where necessary to protect other users, preserve transaction integrity, prevent fraud, resolve disputes, or comply with law.

Information that may be retained

We may retain:

• payment, refund, tax, transaction, and accounting records;
• fraud, abuse, security, and legal-compliance records;
• records needed for an unresolved dispute or claim;
• information required by Ghanaian or United States law; and
• backup copies for up to 90 days before routine deletion or overwrite.

Retained information will remain protected and limited to the purpose requiring retention.

In-app deletion

We are adding an in-app account-deletion path in an upcoming release. Until it is available in your installed version, the email process above is the official deletion method and does not require you to reinstall the app.

For more information, read our Privacy Policy.